Parent Quick Guide

Parent Portal helps parents and guardians stay connected with their student's school progress in one place. After creating a parent account, you can view your student's grades, assignments, attendance, behavior, messages, notifications, and standards-based assessments without using a separate student login.

Registering a new parent account and adding students

As a parent or guardian, you can use Radix LMS to follow your child's academic progress, attendance, behavior, upcoming events, and school communication. To get started, your school will send an invitation email to the email address they have on file for you. Once you verify one student, any other students connected to the same parent account should appear automatically.

Here's how to create your account:

1. Find the invitation email from your school. If you do not see it, check your spam or junk folder. If you still cannot find it, contact your school and ask them to resend the parent portal invitation.

2. Open the email and click the registration link. This will take you to the parent account setup page.

3. Verify your student. You may be asked to enter your student's date of birth, your relationship to the student, and a Student ID if your school requires it.

4. Confirm the student information. If the student's name shown is correct, continue. If the information is not correct, cancel and contact your school for help.

5. Create your password. The email address that received the invitation will be used as your username. Choose a password and click Create my new account.

6. Check your email for the confirmation message. Click the confirmation link to activate your account. After your account is confirmed, you can log in and use the parent portal.

After successful registration, all students connected to your parent account should appear automatically. Registered parents can also receive school communication through Radix LMS, such as progress updates, behavior notifications, and messages from teachers.

Password reset and account help

If you forget your password, you can reset it from the login page.

1. Go to your school's Radix LMS login page.

2. Click Forgot your password? or Lost password?

3. Search for your account by entering either your username or your email address. For parent accounts, this is usually the email address where you received the parent portal invitation.

4. Click Search.

5. Check your email for the password reset message and follow the link in that email.

6. Create a new password and return to the login page to sign in.

If you do not receive the email, check your spam or junk folder. If you still cannot find it, contact your school and ask them to confirm that your email address is correct on your parent account.

Take note: You can also access the parent portal through the Radix Mobile App, available for both iOS and Android devices. Visit your device's app store, search for "Radix Mobile", and install the app. This enables you to monitor your child's school performance on the go. Should you encounter any difficulties or have any questions, please don't hesitate to contact your school for assistance.

By accepting this invitation, you are enhancing your connection with your child's educational journey. Welcome to the family of engaged parents!

Frequently asked questions for parents and students

I logged in with my parent account successfully, but I don't see my student(s)

If you do not see your student after you successfully log in to the site please contact your school to check your contact information. The school may have to send you another invitation email to add your student.

I registered a new account but can't log in to the site

If you successfully confirmed your student and registered a new account on the site, the system will send you a confirmation email to make sure you have access to the email you provided. After you click on the confirmation link in the email, you can log in to your account on the site. Please make sure to check your spam box too. If you didn't receive a confirmation email within an hour, please get in touch with your school for further assistance. The email service providers may delay the delivery if this is your first time receiving email messages from the Radix LMS. Please add "radixlms.com" to your safe sender list in your mailbox settings.

I didn't receive a confirmation email after I registered a new account

Make sure to check your spam folder first. The confirmation email may take several minutes to be sent to the new accounts. If you haven't received a confirmation email after a few minutes or accessed the email beyond the deadline to confirm, a button will be available to resend the confirmation.

Go to the login page of your site and try to log in with the email and password you used to create your account. If the account was successfully created, you should see a message like the one below on the login page. Please click on the "resend confirmation email" button to have the system send another confirmation message.

I only see a blank screen or infinite spin when I open the Radix Mobile App

If you are experiencing a blank screen, or infinite spin and cannot access the app’s settings, please delete your app’s data by following the below guides based on your Operating System. You should then be able to add your site and log in using your credentials. Removing or deleting the app data will not delete your students' data on the Radix LMS site. It will only delete your phone or tablet's locally stored temporary data.

IOS users

To delete the app data for Radix Mobile on your iPhone or ipad, please delete the app and reinstall it from the app store. After installing your app, please follow these instructions to add your site and log in using your credentials.

Android users

Android version 11 and above:

1. Open the Settings.

2. Tap on Storage.

3. Select Apps or Other Apps.

This will open a list of apps currently installed on your phone. By default, it will show you the apps with the most data used at the top. On older Android versions, you also get the option to sort the apps by size.

1. Select the Radix Mobile app to clear the data.

2. You will see two options: Clear storage and Clear cache. Tap Clear data and select ok.

3. After installing your app, please follow these instructions to add your site and log in using your credentials.

Android version 10 and below:

1. Open the Settings.

2. Tap on Apps or Other Apps.

This will open a list of apps currently installed on your phone. By default, it will show you the apps with the most data used at the top.

1. Select the Radix Mobile app.

2. Tap on Storage.

3. You will see two options at the bottom: Clear data and Clear cache. Tap on Clear data and select ok.

4. After installing your app, please follow these instructions to add your site and log in using your credentials.